The Technical Support Analyst will support the Technical Support and Project Management teams in managing merchant integrations, coordinating with internal technical teams, and preparing documentation and client communications. The role requires strong communication skills, attention to detail, and an understanding of payment processes and system integrations.

Novalnet e-Solutions Pvt. Ltd. is a Fintech company with a wide array of digital payment solutions. We build payment modules, subscription modules and other e-commerce payment solutions for small to large enterprises. We collaborate with leading banks and acquirers across the international payment industry, focusing on Europe and India, to offer businesses the most wide-ranging secure payment solutions. In addition, we offer software and web development services for various firms.

Novalnet e-Solutions Pvt. Ltd. is headquartered in Chennai and is a brainchild of its parent company, Novalnet AG, based in Munich, Germany. Sister companies of Novalnet e-Solutions Pvt. Ltd. are located worldwide, such as New York, USA and London, UK.

• Assist in handling merchant integration queries and tracking progress with internal development teams.
• Support in preparing and maintaining integration documentation, including setup guides, flowcharts, and business process overviews.
• Help coordinate testing and go-live activities for merchant accounts and ensure timely updates to stakeholders.
• Maintain records of merchant communications, feature requests, and issue resolutions.
• Collaborate with internal teams to ensure smooth workflow between support, development, and project management.
• Provide administrative and operational support to ensure timely follow-ups and delivery of assigned tasks.

• 0–2 years of experience in a technical support, coordination, or documentation role.
• Basic understanding of payment gateways, merchant accounts, or e-commerce integrations preferred.
• Strong written and verbal communication skills in English.
• Good organizational and multitasking abilities.

• Career advancement opportunities through training/certification.
• Sponsoring for your certification courses and exams.
• Excellent opportunities to experiment with new technologies.
• Professional and friendly working environment.
• Attractive salary package: Fixed compensation with incentives and performance based bonus.
• Premium private health insurance for you and your parents and Keyman Insurance policy.
• On-site opportunities.
• Seasonal team building activities.
• Well-equipped fitness room.
• Enjoy subsidized accommodation with all the benefits and experience a commute-free job.
• Long term benefits.
• Rewards & Recognition.
• Employee referral program.
• Compulsory off on the weekends and public holidays