We are looking for a Technical Support to support the Application Team in managing day-to-day technical communications and initial issue analysis. In this role, you will help reduce operational communication overhead by handling technical email queries, performing first-level issue triaging, and coordinating with development teams.

The candidate will work closely with developers and stakeholders to analyze incoming issues, gather required information, and support faster resolution. Fresh graduates who are eager to learn about web applications, APIs, and technical workflows are also encouraged to apply. The selected candidate will be trained on our systems, processes, and application workflows.

Novalnet e-Solutions Pvt. Ltd. is a software, web development and IT services provider with a vast global clientele. Novalnet develops payment plugins for all major e-commerce platforms, content management systems, blog systems, ERP systems, CRM systems and provides ongoing support and maintenance for every product developed.

Being product-based sets Novalnet apart from most other IT services providers who are generally project-based. Novalnet does research, development, maintenance, support and marketing of every product built at its development centres and does not rely on third parties for projects or business which guarantees its employees huge exposure to current technologies and long-term career growth.

The parent company Novalnet AG, the global pioneer of full-service payments, is headquartered in Germany. Novalnet AG covers the full spectrum of online payment services ensuring optimal conversion for its set of enterprise-level clients. Novalnet AG has offices spread across 3 continents (Europe, North America & Asia) and operates worldwide.

Novalnet AG owns its payment gateway along with up-to-date PCI-DSS Level 1 certification offering more than 100+ payment methods in multiple currencies, all supported by AI-driven fraud prevention tools, making it the payment service industry leader in Europe and elsewhere.

Novalnet strives to create better value for all our stakeholders by offering technologies and features beyond payment processing, allowing clients to focus on their core businesses and profitability. We achieved this level of service by challenging traditional payment industry models and offering fully automated solutions that connect payment, finance, and technology seamlessly.

We are glad that our commitment to user experience, usability, security and flexibility is well rewarded with the success and growth we enjoy along with our clients. Our goals are met by engaging the best talent and a work environment that fosters creativity, passion and happiness in our employees who love to push the limits of the technologies they are working on.

• Handle daily email communication related to technical queries and support requests.
• Perform initial level technical analysis and sorting/prioritizing of incoming issues.
• Coordinate with the development team to clarify requirements or technical issues.
• Track and manage incoming support requests and ensure proper follow-up.
• Assist in documenting common issues, solutions, and internal workflows.
• Support teams by gathering necessary information for issue resolution.
• Monitor and report recurring issues to the team.
• Maintain proper communication with stakeholders regarding issue status and updates.

• Basic understanding of web applications and APIs.
• Good communication and email writing skills.
• Basic knowledge of databases (preferably MySQL).
• Basic knowledge of web technologies.
• Strong analytical and problem solving skills.
• Ability to coordinate with different teams and manage multiple tasks effectively.
• Freshers or candidates with 0-2 years of experience are welcome.

• Career advancement opportunities through training/certification.
• Sponsoring for your certification courses and exams.
• Excellent opportunities to experiment with new technologies.
• Professional and friendly working environment.
• Attractive salary package: Fixed compensation with incentives and performance-based bonus.
• Premium private health insurance for you and your parents and Keyman Insurance policy.
• On-site opportunities.
• Seasonal team building activities.
• Well-equipped fitness room.
• Enjoy subsidized accommodation with all the benefits and experience a commute-free job.
• Long term benefits.
• Rewards & Recognition Awards.
• Employee referral program.
• Compulsory off on the public holidays.